Ombudsperson and Complaint Management for Teaching and Learning

Head up! Support is in sight.

The Ombudsperson for Teaching and Learning supports students in difficult study situations with information, advice, and independent mediation in conflict cases. As the central contact person for Complaint Management, she also addresses suggestions and criticisms from students, contributing to the improvement and quality assurance of study conditions. All concerns are treated confidentially.

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Get in touch, if:

• You believe you have been treated unfairly or incorrectly,
• You are unsure how to handle something and need an independent assessment or advice,
• You are not getting anywhere with your concern at your faculty or do not want to approach the faculty,
• You need support in a study-related conflict with teachers, staff, or other students,
• You are dissatisfied with an aspect of the study conditions or have a suggestion for improvement.

Interested? Take a look at the offered services, the procedure, or the FAQs of the Ombudsperson and Complaint Management for Teaching and Learning. There you will find information on what to expect when you get in contact and much more.