REFEREED JOURNAL ARTICLES

• Fluent voice, credible choice – how language embodiment and consumption goals shape voice commerce success, in: Journal of Service Management, forthcoming, 2025 (together with M. Hammerschmidt, S. Morana), Impact Factor: 9.3


• Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention, in: Electronic Markets, Vol. 32, No. 4, pp. 2491–2505, 2022 (together with N. Meyer (née Mozafari), M. Hammerschmidt, and W. Weiger), Impact Factor: 7.1

REFEREED CONFERENCE PROCEEDINGS

• Can Chatbots Be Persuasive? How to Boost the Effectiveness of Chatbot Recommendations for Increasing Purchase Intention, in: Proceedings of the Hawaii International Conference on System Sciences, Vol. 56, 2023 (together with M. Hammerschmidt, N. Meyer, N. von Schnakenburg)


• "I Will Follow You!" – How Recommendation Modality Impacts Processing Fluency and Purchase Intention, in: Proceedings of the International Conference on Information Systems, Vol. 43, 2022 (together with M. Hammerschmidt, N. Zierau, A. Janson, J. M. Leimeister)


• Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots, in: Proceedings of the Hawaii International Conference on System Sciences, Vol. 55, 2022 (together with N. Mozafari, W. Weiger, and M. Hammerschmidt)


• The Dark Side of Privacy Nudging – An Experimental Study in the Context of a Digital Work Environment, in: Proceedings of the Hawaii International Conference on System Sciences, Vol. 54, 2021 (together with T. Barev and A. Janson)


• Designing for Social Presence and Leveraging the Outcomes of Customer Service Chatbots, in: Academy of Management Annual Meeting Proceedings, 2019 (together with A. Janson and O. Degen)